Seminars Keynotes Executive Coaching
Seminar Topics
Business Etiquette
Business etiquette is not an empty activity or a meaningless ritual. Good manners are essential business skills. They humanize businesses, harmonize relationships, and promote a powerful spirit of cooperation in our work environments.
Image One International realizes that your business etiquette and good manners are important hallmarks of being a professional. Our “Professional Presence” business etiquette seminar encompasses not only appropriate introductions, but table manners, gossip, appropriate conversation, telephone image, social events, and dining with customers.
Whether or not we were schooled in etiquette at home, it is our mandate as professionals to fill in the blanks and become comfortable with an essential business skill…good manners.
KEY TRAINING POINTS
Appropriate Introductions – seniority and group
Conversation – active listening, appropriate responses
Special Issues – gender, smoking, “freebies,” auto image
Dining Etiquette – customers and business functions
Business and Social Events – mingling, inappropriate conversation and behavior
Professional Telephone Image
E-mail Etiquette and Correspondence
Business Etiquette Nonverbal Communication Professional Wardrobe
A key part of being a professional is being able to communicate. Strong nonverbal communication is a vital skill. Nonverbal communication, or body language, is a language more honest than our spoken words. In business, we often refer to "gut instinct," which is actually our ability to read all the nonverbal language that is "spoken" in our conversations with others. A raised eyebrow, a sudden smile, a nervous gesture, or a slight nod are each important pieces of information in a business conversation.
Developing the ability to understand nonverbal messages is crucial to success. As part of our "Professional Presence" program, Image One International teaches you and your staff how to enhance your nonverbal communication skills. You will learn to read the nonverbal messages of your customers, clients or business associates; therefore, creating a more positive influence in business decisions.
KEY TRAINING POINTS
Developing an Entrance That Makes Others Take Notice
How to Create Presence Using Eye Contact
Gestures that Distract and are Counterproductive
Using Body Language to Create Authority and Confidence
Appropriate Handshakes
Business Etiquette Nonverbal Communication Professional Wardrobe
Your outward appearance is seen and judged by hundreds of people everyday. People who are well-dressed and well-groomed earn more, are promoted faster, and are perceived as more competent than those who are not. By learning what comprises an effective business wardrobe, you and your staff will gain an extremely effective business tool.
Being aware of the image you and your staff create will save a great deal of energy, time and money. People will treat you differently. An improved self-concept will mean higher productivity and it will establish you as someone to be taken seriously.
KEY TRAINING POINTS
Developing a Classic Business Style
Business Casual Attire
Camouflage, fit and proportion
Men’s accessories – ties, shoes, jewelry, briefcases, facial hair
Women’s accessories – shoes, jewelry, briefcases, make-up, hair
Common and correctable mistakes made by men and women
Business Etiquette Nonverbal Communication Professional Wardrobe